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Owned and operated by TSR Wellness LLC, our team is ready to answer questions about massage chairs, saunas, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Larger items like massage chairs and infrared saunas may ship via freight carrier with tracking provided.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number on the carrier's website to follow your delivery status in real time. If you need additional help, our team is happy to look into it for you.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit, please review our Return Policy page for full details on how to initiate a return. Our support team can walk you through the process if needed.
Can I exchange a product for a different model?
Yes, exchanges are available within the return window. If you would like to swap a compression therapy system for a different size or trade up to a different massage chair model, contact us and we will guide you through your options.
How do I choose the right massage chair for my needs?
Consider the features that matter most to you, such as zero-gravity recline, heat therapy zones, or targeted back and leg massage programs. Our product pages include detailed specifications, and our team can help match you with the right chair based on your preferences.
What type of maintenance do infrared saunas require?
Most infrared saunas require very little upkeep. Wiping down interior surfaces after each session and ensuring proper ventilation keeps your sauna in great condition. Each product listing includes specific care recommendations from the manufacturer.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our wellness support team aims to reply to every inquiry within one business day.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with tracking provided from warehouse to doorstep.
30-Day Returns
Not the perfect fit? Our 30-Day Returns window gives you confidence in every purchase, backed by our return policy.
